Reception: Good afternoon. Royal Mount Hotel. How may I help you? Customer: Hello ... Err, I’d like to book a twin room, please, for next week. Reception: One minute, please…

Conversation 3 Kate: It's really difficult to find a good student flat, isn't it? It makes me feel so stressed. Know what I mean? Rachel: Yes, I do. It is…

Conversation 1 Beth: So, did you call Pete about confirming the delivery? Tracy: You mean the date of the delivery? Beth: Yes. And then you need to enter the delivery…

Amanda: Hi, may I speak to Richard, please? Richard: I’m sorry, who is this? Amanda: Oh, sorry. This is Amanda from the gym. Richard: Oh, hello, Amanda, this is Richard.…

Conversation 3 Will: Wow! What a great seminar! Gary: Amazing! I can't wait to start the project. Will: Me too. They're such a nice bunch of people too. Gary: Really…

Conversation 1 Ann: I really liked the tour. I'm glad we chose that one. Matt: Me too. I loved it. What a great weekend! Ann: The tour guide was good.…

Officer: So, can we start from the beginning please? Slow down and explain what happened. Jo: Well, I was having a drink with my boyfriend, and I noticed two strange…

1. I grew up around here and the river has always been really polluted. Industries were dumping all sorts of chemicals and waste into the water, so the river really…

M: Hello? A: Hi, Mark, it's Allie. I'm really sorry but the traffic this morning is terrible. I'm going to be very late.M: OK. A: I think the best thing…

Conversation 3 Tina: Guess what? I've got two offers for jobs when I graduate! Diane: Really? Well done. What are they? Tina: One is with a financial firm in the…