Waitress: Here you are. The chicken for you, sir. And the fish for you, madam. Sally: Sorry, but I didn't order the fish. I ordered the steak. Waitress: Oh, did…

Eddie: Hello, I bought this cell phone last month, but there seems to be a problem with the screen. Look, it doesn't work. Assistant: Oh dear. You're right. I'm very…

Jeremy (USA) All of my experiences in job hunting have been extremely disheartening, because I feel that there is a failure rate that is at first very difficult to ……

Professor: Your essay was late again. You need to submit the essays on time, Ben. Ben: I know. I'm sorry, Professor. I don't know what to do. I'm struggling this…

Rob: What's up? Are you OK? Bella: No, not really. It's my job. I'm not enjoying it and I didn't get the promotion. Rob: Oh dear. Why don't you talk…

My New Year’s resolution, erm, I guess it would be – well, I make New Year’s resolutions every year and I don’t keep them so it’s probably not worth making…

Reception: Good afternoon. Royal Mount Hotel. How may I help you? Customer: Hello ... Err, I’d like to book a twin room, please, for next week. Reception: One minute, please…

Conversation 3 Kate: It's really difficult to find a good student flat, isn't it? It makes me feel so stressed. Know what I mean? Rachel: Yes, I do. It is…

Conversation 1 Beth: So, did you call Pete about confirming the delivery? Tracy: You mean the date of the delivery? Beth: Yes. And then you need to enter the delivery…

Amanda: Hi, may I speak to Richard, please? Richard: I’m sorry, who is this? Amanda: Oh, sorry. This is Amanda from the gym. Richard: Oh, hello, Amanda, this is Richard.…