RACHEL: Hello, Fantastic Flowers. ANNIE: Oh, hi. Rachel? R: Yes? A: It's Annie. R: Oh, hi Annie! How are you? A: I'm ok, thanks. You? R: I'm great. A: Listen…

In this first part of the exam I'd like to ask you some general questions about yourself. Have you got any hobbies? Not really, no. But there are things I'd…

Interviewer: Do you find it easier to understand native or non-native speakers of English? Cristina: Well, I’ve been in the United States for seven years now, and I’ve been exposed…

All sorts of situations can cause stress: moving home, financial difficulties, work overload, driving in heavy traffic, noisy neighbors, pollution, uncertainty... So, what can we do about stress? Here are…

RACHEL: OK, what's next? Oh, we need to buy a present for Leo. MARK: Really? Why? R: It's his birthday, remember. Annie told us last week. M: Well, we don't…

When was the last time you felt stressed? What did you do about it? Here are a few ways of dealing with stress. Stress is the feeling you get when…

Jen: Erm, I’ve just seen that the rubbish bags are still in the kitchen. Didn’t I tell you to take them down? Mike: I’m going to. Give me a chance.…

Jennifer: Hugo! Hugo: Jennifer. How's it going? Jennifer: Not too bad. What are you doing round here? Hugo: I've just bought a house in the area. Jennifer: Oh, where? Hugo:…

ANNIE: Excuse me ... Excuse me! EMPLOYEE: Yes, how can I help you? A: I'm going to Birmingham to visit my brother. E: OK. Erm, which train are you taking?…

R: Hello, can I help you? A: Hi, I’ve got an appointment to see Dr. Nelson. R: What was your name, please? A: Ariel Kwan. R: Have you got your…